Help Center

Orders above ₹999 qualify for free shipping. For orders below ₹999, a shipping charge of ₹50 applies.

We ship all over India through various trusted courier partners, with convenient home delivery available.

The exact time for the refund to reflect in your account depends on your bank, card issuer, payment gateway, payment method, and other financial intermediaries — so we can't guarantee an exact date. However, you can generally expect the refund within 8 to 10 days after the product has been picked up

• Orders are processed within 1–2 business days after confirmation.• Delivery usually takes 8–10 business days, depending on your location.• You’ll receive an order confirmation via email and WhatsApp.• Once your order is shipped, you’ll receive tracking details to follow your package.• Delivery times may vary slightly depending on the courier and delivery location. 

Once your order is shipped, we'll send you a tracking ID via WhatsApp or email. Simply use this tracking ID to check your order's status and see exactly where your package is on its way to you. If you don't receive your tracking ID within a few days of ordering, feel free to reach out to us: 📞 Customer Care: +91 9995668494 📧 Email: info@hapandhope.com

 • Select the product you'd like to buy • Choose the exact age group • Check the size chart before buying • If your baby is a little chubby or tall, select the next size up • Add to cart • Proceed to checkout • Complete payment • You'll receive an order confirmation via email and WhatsApp                                                                                                   

If Hap and Hope sends you the wrong or a defective product, we'll cover the return shipping cost. For customer-initiated returns (change of mind, size preference, etc.), the shipping cost is borne by the customer.

 No, there's no option to change the delivery address or phone number directly on the website once your order is confirmed. However, you can reach out to our customer care team for further help and support: 📞 Customer Care: +91 9995668494 📧 Email: info@hapandhope.com 

Unfortunately, orders cannot be cancelled once placed. However, if the product is eligible under our return or refund policy, you can opt for a refund or exchange. Please check our [Return & Refund Policy] for full details on eligibility.