Privacy policy

Hap & Hope — Privacy Policy

Last Updated: [01-12-2025]

At Hap & Hope, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy describes how we collect, use, store, and share your information when you visit our website www.hapandhope.com, make a purchase, create an account, or otherwise interact with our services (the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we refer to “personal information,” we mean any information that can identify you directly or indirectly. Depending on how you use our Services, we may collect the following:

a. Information You Provide Directly

This includes details you share when creating an account, placing an order, or contacting us:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely through third-party providers such as Razorpay, PayU, Shopify Payments)

We do not store your full payment card numbers on our servers.

b. Information Collected Automatically

When you browse our website, we automatically collect:

  • Device details (browser type, device model, operating system)
  • IP address and approximate location
  • Pages visited, time spent on pages, clicks, and interaction patterns
  • Cookies and similar tracking technologies

This information helps us improve site performance and user experience.

2. How We Use Your Information

We use your personal information for the following purposes:

Providing and Improving Services

  • Processing and fulfilling orders
  • Managing your account
  • Sending order confirmations, shipping updates, and support responses
  • Enhancing website functionality and user experience
  • Displaying personalized content or product recommendations

Marketing and Communication

With your permission, we may send:

  • Promotional emails
  • Offers, discounts, and new product announcements
  • Updates about Hap & Hope campaigns or events

You may opt out at any time.

Security and Fraud Prevention

  • Detecting and preventing fraudulent transactions
  • Protecting the integrity and safety of our Services

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Maintain your shopping cart
  • Analyse website performance
  • Improve navigation and user experience

You can disable cookies in your browser settings, but certain features may not function properly without them.

4. Data Security

We take appropriate technical and organizational measures to safeguard your personal information, including:

  • SSL encryption on our website
  • Secure payment processing through trusted partners
  • Access controls and data minimization practices

However, no method of data transmission over the internet is fully secure, and we cannot guarantee absolute security.

5. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your data only with trusted third parties who help us operate our business, including:

  • Payment gateways (Razorpay, PayU, Shopify Payments)
  • Delivery and logistics partners
  • Analytics and marketing platforms (e.g., Google Analytics, Meta Ads Manager)
  • Service providers who help host or develop website functionality

These partners are required to use your information only for the purpose for which it was shared and maintain confidentiality.

6. Your Rights

Depending on your region and applicable laws, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your data or account (subject to legal retention requirements)
  • Withdraw consent to marketing communications
  • Request a copy of your data

To exercise your rights, contact us at:
📧 info@hapandhope.com

7. Marketing Communications

If you subscribe to our emails or SMS updates, you may receive:

  • Promotions
  • New arrivals
  • Store announcements

You can unsubscribe anytime through the link provided in our emails or by contacting us.

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.
We encourage you to review their privacy policies before sharing any personal information.

9. Children’s Privacy

Our products are intended for parents and adult shoppers.
We do not knowingly collect personal information from children under the age of 13.
If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations.
Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of our Services means you agree to the updated policy.

11. Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@hapandhope.com com or contact us at Door No 199/D, Hap & Hope Private Limited, Kottakkal Road, Alinchuvadu, Tirur, Malappuram, Kerala - 676101, IN