Privacy policy

HAP & HOPE – PRIVACY POLICY

Trade Name: HAP & HOPE – Threads of Happiness
Legal Entity: RNB FASHION LLP
Website: www.hapandhope.com
Last Updated: 22-09-2026

RNB FASHION LLP, operating under the trade name “HAP & HOPE – Threads of Happiness” (“Hap & Hope”, “we”, “us” or “our”), is committed to protecting the privacy and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, process, store, disclose and protect personal information when you access or use www.hapandhope.com, place an order, create an account, communicate with us, participate in our promotions, or otherwise interact with our services (“Services”). This Privacy Policy is intended to be read together with our Terms & Conditions, Return & Refund Policy, Shipping Policy and other applicable policies displayed on our website.

By using our Services, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular processing activity, such processing will be carried out only in accordance with the applicable legal requirements.

1. IDENTITY OF THE ENTITY RESPONSIBLE FOR YOUR PERSONAL DATA

The entity responsible for the collection and processing of personal data through the Services is:

RNB FASHION LLP
Trade Name: HAP & HOPE – Threads of Happiness
Registered/Principal Address:
RNB FASHION LLP, Trade name: HAP AND HOPE Threads of happiness, bearing Limited Partnership Identification Number (LLPIN) ABA-7194, having its registered office at KADAYIKKAL TOWER, ALINCHUVAD, TIRUR, MALAPPURAM-676101, KERALA, INDIA
Email: info@hapandhope.com
Website: www.hapandhope.com
Customer Care: +91 9995668494

For privacy-related queries, requests or complaints, you may contact us using the details provided in the Grievance Redressal and Privacy Contact section below.

2. INFORMATION WE COLLECT

Depending on how you interact with Hap & Hope, we may collect the following categories of personal information.

2.1 Information Provided by You

When you create an account, place an order, contact us or otherwise interact with us, we may collect:

  • Full name;
  • Mobile number;
  • Email address;
  • Billing address;
  • Shipping/delivery address;
  • City, State and PIN code;
  • Account/login information;
  • Order details;
  • Product preferences;
  • Customer support communications;
  • Information provided in reviews, feedback or enquiries;
  • Information voluntarily provided by you in connection with promotions, contests or campaigns.

2.2 Transaction and Payment Information

When you purchase products through our website, we may collect information relating to:

  • Order value;
  • Transaction ID/reference number;
  • Payment status;
  • Payment method;
  • Refund information;
  • Relevant billing information.

Payments may be processed through third-party payment service providers such as Razor pay, Freecharge or other payment providers made available on the website. Unless expressly stated otherwise, Hap & Hope does not intend to store complete debit-card or credit-card numbers or payment authentication credentials on its own servers. Payment information may be processed directly by the applicable payment service provider in accordance with its own terms and privacy practices.

2.3 Information Collected Automatically

When you access our website, certain technical information may be collected automatically, including:

  • IP address;
  • Browser type and version;
  • Device type;
  • Operating system;
  • Website pages visited;
  • Date and time of access;
  • Referring website;
  • Approximate location derived from technical information;
  • Website interaction and usage information;
  • Cookies and similar technologies.

This information may be used to maintain website security, analyse website performance and improve the Services.

3. HOW WE USE PERSONAL INFORMATION

We may process personal information for the following purposes:

3.1 Order and Service Fulfilment

  • Processing and confirming orders;
  • Processing payments;
  • Packing and dispatching products;
  • Delivering products;
  • Processing returns, exchanges and refunds;
  • Providing customer support;
  • Communicating order and delivery updates.

3.2 Account Management

  • Creating and maintaining customer accounts;
  • Authenticating users;
  • Managing saved addresses and preferences;
  • Providing account-related services.

3.3 Website Operation and Improvement

  • Maintaining and improving the website;
  • Understanding website usage;
  • Improving product presentation and customer experience;
  • Identifying technical errors;
  • Conducting analytics;
  • Improving website functionality.

3.4 Security and Fraud Prevention

We may process personal information to:

  • Detect and prevent fraudulent transactions;
  • Identify suspicious or unauthorised activities;
  • Prevent misuse of accounts;
  • Protect our website, customers, employees and business;
  • Investigate suspected fraud or other unlawful activity.

3.5 Legal and Regulatory Compliance

We may process and retain information where reasonably necessary to:

  • Comply with applicable laws and regulations;
  • Maintain tax, accounting and transaction records;
  • Respond to lawful requests from authorities;
  • Establish, exercise or defend legal claims;
  • Prevent or investigate unlawful activities.

3.6 Marketing and Promotions

Where permitted and where the required consent or other lawful basis exists, we may use contact information to send:

  • Promotional offers;
  • New product announcements;
  • Sale information;
  • Campaign updates;
  • Store or brand announcements;
  • Other marketing communications.

You may opt out of promotional communications at any time.

4. CONSENT

Where processing of personal information requires consent under applicable law, we will obtain consent through an appropriate mechanism. Where you provide information voluntarily for a specific purpose, we may process that information for that purpose and for other purposes permitted by applicable law. You may withdraw consent where applicable by contacting us or using the available unsubscribe or preference-management mechanism. Withdrawal of consent may not affect processing that has already been lawfully carried out before withdrawal. Where certain information is necessary to provide a particular service, withdrawal of consent may affect our ability to provide that service.

5. CHILDREN'S PERSONAL DATA

Hap & Hope is a children's clothing brand; however, our online purchasing services are primarily intended for parents, guardians and adult customers. We do not intentionally seek to create customer accounts for children independently of their parent or lawful guardian. Where information relating to a child is provided in connection with an order, customer enquiry, campaign, model activity, photograph, review or other service, such information should be provided by or with the involvement of the child's parent or lawful guardian where required by applicable law. We will process children's personal data in accordance with applicable Indian data-protection requirements, including requirements relating to parental or lawful-guardian consent where applicable.

We will not knowingly use children's personal data for targeted advertising or other prohibited purposes where such processing is restricted by applicable law. If a parent or lawful guardian believes that personal information relating to a child has been provided to us improperly, they may contact us at:

Email: info@hapandhope.com

We will take appropriate action in accordance with applicable law.

6. COOKIES AND SIMILAR TECHNOLOGIES

Hap & Hope may use cookies, pixels, tags and similar technologies to operate and improve the website.

These technologies may be used for:

Essential Cookies

Required for basic website functions, including shopping-cart and checkout functionality.

Functional Cookies

Used to remember preferences and improve website functionality.

Analytics Cookies

Used to understand website traffic, usage and performance.

Marketing/Advertising Technologies

Where applicable and legally permitted, these technologies may be used to measure advertising performance or provide relevant marketing. You may manage cookies through your browser or through any cookie-management mechanism provided on our website. Disabling certain cookies may affect website functionality.

7. SHARING OF PERSONAL INFORMATION

We do not sell or rent personal information to third parties. We may share personal information were reasonably necessary with trusted service providers and other persons for legitimate business, contractual, security or legal purposes. These may include:

Payment Service Providers

For processing payments, refunds and transaction verification.

Logistics and Delivery Partners

For processing and completing deliveries, returns and exchanges.

Website and Technology Service Providers

For hosting, maintenance, security and technical support.

Analytics Providers

For website analytics and performance measurement.

Marketing and Communication Service Providers

Where marketing communications are lawfully undertaken.

Professional Advisers

Such as lawyers, accountants, auditors or consultants where reasonably necessary.

Government and Law-Enforcement Authorities

Where disclosure is required or permitted by applicable law or pursuant to a valid legal request.

We expect service providers handling personal information on our behalf to apply appropriate safeguards and use such information only for authorised purposes.

8. CUSTOMER REVIEWS, PHOTOGRAPHS AND USER CONTENT

Customers may have the opportunity to submit reviews, feedback, photographs, comments or other content.

You should not submit:

  • Personal information of another person without appropriate authority;
  • Confidential information;
  • Payment credentials;
  • OTPs or passwords;
  • Content that violates another person's rights;
  • Unlawful, defamatory, abusive or misleading content.

Where you voluntarily submit content for publication on our website or social-media channels, we may use such content in accordance with the applicable terms, permissions and consents. Where a photograph or other content identifies a child, parent/guardian consent should be obtained where required by applicable law.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for such period as may be required or permitted by applicable law. Different categories of information may therefore be retained for different periods. For example, information may be retained for:

  • Order processing;
  • Customer-service records;
  • Tax and accounting requirements;
  • Warranty or return-related purposes;
  • Fraud prevention;
  • Legal claims and disputes;
  • Regulatory compliance;
  • Security and audit purposes.

When personal information is no longer required, we may delete, anonymise or otherwise dispose of it in accordance with applicable law and our internal retention procedures.

10. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction. Depending on the nature of the information and risks involved, security measures may include:

  • Access controls;
  • Authentication mechanisms;
  • Encryption or secure transmission where appropriate;
  • Restricted employee access;
  • Secure payment processing;
  • Monitoring and security procedures;
  • Data minimisation;
  • Vendor/service-provider controls.

However, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions to protect personal information, we cannot guarantee absolute security of information transmitted through the internet.

11. PERSONAL DATA BREACHES

In the event of a personal-data breach, we will take reasonable and legally required measures to:

  • Assess and contain the incident;
  • Investigate the cause;
  • Take corrective and preventive measures;
  • Maintain relevant records;
  • Notify affected persons and/or authorities where required by applicable law.

12. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights relating to your personal information, including:

  • The right to obtain information about processing of your personal data;
  • The right to request correction of inaccurate or incomplete personal data;
  • The right to request erasure of personal data where legally permissible;
  • The right to withdraw consent where processing is based on consent;
  • The right to raise a grievance regarding processing of your personal data;
  • Other rights available under applicable Indian data-protection law.

Requests may be made by contacting:

Email: info@hapandhope.com

We may take reasonable steps to verify the identity of the person making a request before processing the request. We may retain information where retention is required or permitted by law.

13. MARKETING COMMUNICATIONS

If you have subscribed to promotional communications or otherwise provided consent where required, we may send you information relating to:

  • New collections;
  • Product launches;
  • Discounts;
  • Sales;
  • Promotions;
  • Campaigns;
  • Events;
  • Brand announcements.

You may unsubscribe from promotional emails using the unsubscribe option provided in the communication. You may also contact us at:

info@hapandhope.com

Please note that even after opting out of promotional communications, we may continue to send essential service communications relating to transactions, orders, payments, delivery, returns, refunds, security or your account.

14. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, applications or services. Third-party websites operate independently from Hap & Hope and may have their own privacy policies and terms. We are not responsible for the privacy practices, security or content of third-party websites or services. Customers are advised to review the privacy policies applicable to such third-party services before providing personal information.

15. INTERNATIONAL DATA PROCESSING

Some technology, payment, analytics, hosting or service providers used by us may process information from locations outside India. Where personal information is processed outside India, such processing will be undertaken subject to applicable law and any restrictions or requirements applicable to such transfer.

16. ACCOUNT SECURITY

If you create an account with Hap & Hope, you are responsible for maintaining the confidentiality of your account credentials.

You should:

  • Keep your password confidential;
  • Avoid sharing login credentials;
  • Immediately notify us of suspected unauthorized access;
  • Avoid sharing OTPs or payment authentication information.

Hap & Hope employees will not ordinarily request your password, PIN, card CVV or OTP for unauthorized purposes.

17. FRAUD AND MISUSE

We may investigate and take appropriate action against activities including:

  • Fraudulent transactions;
  • Fake or unauthorized orders;
  • Payment manipulation;
  • Misuse of promotional codes;
  • Abuse of return/refund mechanisms;
  • Account misuse;
  • Unauthorized access;
  • Attempts to compromise website security;
  • Identity or payment fraud.

Where necessary, information may be shared with payment providers, logistics providers, professional advisers, law-enforcement authorities or other relevant parties in accordance with applicable law.

18. DATA OF CUSTOMERS WHO CONTACT CUSTOMER SUPPORT

When you contact customer support through email, telephone, WhatsApp, social media or other available channels, we may collect and retain information relating to the communication. This may include:

  • Name;
  • Contact details;
  • Order details;
  • Complaint or enquiry;
  • Photographs or documents voluntarily provided;
  • Communication history;
  • Resolution details.

Such information may be used for customer support, quality improvement, dispute resolution, fraud prevention and legal compliance.

19. DATA MINIMISATION

We seek to collect personal information that is reasonably necessary for the relevant purpose. Customers are advised not to provide unnecessary sensitive information, passwords, OTPs, payment PINs or other confidential credentials through customer-support channels unless specifically required through an authorized secure process.

20. GRIEVANCE REDRESSAL AND PRIVACY CONTACT

For questions, complaints or requests concerning this Privacy Policy or the handling of personal information, you may contact our designated privacy/grievance contact.

Designation: Ecommerce Executive
Email: info@hapandhope.com
Phone: +91 9995668494
Address: RNB FASHION LLP, Trade name: HAP AND HOPE Threads of happiness, bearing Limited Partnership Identification Number (LLPIN) ABA-7194, having its registered office at KADAYIKKAL TOWER, ALINCHUVAD, TIRUR, MALAPPURAM-676101, KERALA, INDIA

Upon receiving a grievance or request, we will process and respond in accordance with applicable law and our internal grievance-handling procedures.

For consumer-related grievances, Hap & Hope will maintain an appropriate grievance redressal mechanism in accordance with applicable e-commerce requirements. The Consumer Protection (E-Commerce) Rules, 2020 require e-commerce entities to prominently provide relevant entity/contact and grievance information.

21. LEGAL AND REGULATORY COMPLIANCE

This Privacy Policy is intended to operate in accordance with applicable Indian laws and regulations relating to privacy, personal data protection, consumer protection, e-commerce, information technology and other applicable legal requirements.

This includes, as applicable:

  • Digital Personal Data Protection Act, 2023;
  • Digital Personal Data Protection Rules, 2025;
  • Consumer Protection Act, 2019;
  • Consumer Protection (E-Commerce) Rules, 2020 and applicable amendments;
  • Other applicable rules, regulations and statutory requirements.

The Digital Personal Data Protection Act, 2023 specifically addresses notice, consent, legitimate uses, children's personal data, security obligations and rights such as access, correction, erasure and grievance redressal.

The DPDP Rules, 2025 were notified on 13 November 2025 and provide a phased commencement framework. Hap & Hope will implement the requirements applicable to its processing activities within the relevant statutory timelines.

22. CHANGES TO THIS PRIVACY POLICY

We may modify this Privacy Policy from time to time to reflect:

  • Changes in our business practices;
  • Changes in our Services;
  • Changes in technology;
  • Changes in applicable laws;
  • Regulatory requirements;
  • Changes in data-processing practices.

The updated Privacy Policy will be published on this website with a revised “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

23. EFFECTIVE DATE

This Privacy Policy is effective from: 22-09-2026

Last Updated: 22-09-2026

24. CONTACT US

For privacy-related questions, requests or complaints, please contact:

RNB FASHION LLP
Trade Name: HAP & HOPE – Threads of Happiness

Email: info@hapandhope.com
Phone: +91 9995668494
Website: www.hapandhope.com
Address: RNB FASHION LLP, Trade name: HAP AND HOPE Threads of happiness, bearing Limited Partnership Identification Number (LLPIN) ABA-7194, having its registered office at KADAYIKKAL TOWER, ALINCHUVAD, TIRUR, MALAPPURAM-676101, KERALA, INDIA

Important: This Privacy Policy should be read together with the Hap & Hope Terms & Conditions, Shipping & Delivery Policy, Cancellation Policy, Return & Exchange Policy, Refund Policy and Grievance Redressal Policy.