Shipping policy

HAP & HOPE – SHIPPING & DELIVERY POLICY

Website: Hapandhope.com
Trade Name: HAP & HOPE – Threads of Happiness
Legal Entity: RNB FASHION LLP
Last Updated: 22-09-2026

Thank you for shopping with Hap & Hope. We are committed to processing and delivering your orders safely and efficiently across India. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked and delivered.

1. Order Processing

  • Orders are generally processed within 1–2 business days after successful order confirmation and payment verification.
  • Orders placed on Saturdays, Sundays or public holidays will generally be processed on the next working day.
  • Processing time may be longer during festive seasons, promotional campaigns, sale periods or periods of unusually high order volume.
  • An order will be considered ready for dispatch after necessary payment, address and order verification is completed.

2. Delivery Timeline

  • After dispatch, orders are generally delivered within 8–10 business days, depending on the delivery location and courier serviceability.
  • The estimated delivery period may vary depending on the destination, courier network, weather conditions, public holidays and other circumstances beyond our reasonable control.
  • The delivery timeline displayed at checkout or communicated at the time of order may be treated as the applicable estimated timeline for that order.

Delivery timelines are estimates and do not constitute an unconditional guarantee of delivery on a particular date.

3. Shipping Charges

  • Free shipping may be available for orders above ₹999, unless otherwise specified during a promotional offer.
  • Orders below the applicable free-shipping threshold may be subject to shipping charges.
  • Any applicable shipping charges will be displayed to the customer at checkout before the order is confirmed.
  • Promotional offers may have different shipping terms, which will be communicated along with the relevant offer.

4. Shipping & Order Tracking

Once an order is dispatched:

  • The customer may receive a shipping confirmation through email, SMS, WhatsApp or other available communication channels.
  • A tracking link or tracking number may be provided where available.
  • Customers can use the tracking information to monitor the status of their shipment through the relevant logistics partner.

If tracking information is unavailable or does not update for a reasonable period, customers may contact our support team for assistance.

5. Delivery Areas

  • Hap & Hope currently provides delivery services within India.
  • Delivery is subject to availability of courier services to the customer's PIN code.
  • We may be unable to deliver to certain remote, restricted or non-serviceable locations.
  • If an address is found to be non-serviceable after an order is placed, we may contact the customer for an alternative serviceable address.
  • If delivery cannot reasonably be arranged, the order may be cancelled and any eligible refund will be processed in accordance with the applicable Refund & Returns Policy.

6. Customer Responsibility for Delivery

Customers are responsible for providing accurate and complete delivery information, including:

  • Name of recipient;
  • Complete delivery address;
  • PIN code;
  • Valid mobile number; and
  • Any other information reasonably required for delivery.

Hap & Hope will not be responsible for delays or failed delivery resulting directly from incorrect, incomplete or inaccurate information provided by the customer.

Customers should also ensure that someone is available to receive the package where required.

7. Delivery Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including:

  • Severe weather conditions;
  • Natural disasters;
  • Strikes or transportation disruptions;
  • Public holidays;
  • Government restrictions;
  • Courier or logistics network disruptions;
  • Technical failures;
  • High-volume sale or festive periods; or
  • Other unforeseen circumstances.

Were reasonably possible, Hap & Hope will attempt to provide relevant updates regarding significant delivery delays.

8. Failed or Undelivered Orders

An order may be returned to Hap & Hope if delivery fails because of:

  • Incorrect or incomplete address;
  • Incorrect PIN code;
  • Unreachable or incorrect contact number;
  • Customer being unavailable after repeated delivery attempts;
  • Repeated refusal to accept the shipment; or
  • Other circumstances attributable to the customer.

Where feasible, re-delivery or re-shipment may be offered, subject to applicable shipping charges.

Any refund arising from an undelivered or returned shipment will be handled in accordance with the HAP & HOPE – Return, Exchange & Refund Policy, after considering the circumstances of the failed delivery.

9. Damaged, Opened or Tampered Packages

Customers are advised to check the external condition of the package when receiving the order.

If the package appears to be:

  • Damaged;
  • Opened;
  • Tampered with; or
  • Missing items,

the customer should, where reasonably possible:

  1. Take clear photographs of the package before opening it;
  2. Take photographs/videos of the contents and packaging after opening;
  3. Preserve the packaging and relevant materials; and
  4. Contact Hap & Hope at info@hapandhope.com within 48 hours of delivery.

The customer may be requested to provide photographs, videos, order details or other reasonable information necessary to investigate the issue.

10. Missing, Wrong or Defective Products

If a customer receives:

  • A product different from the product ordered;
  • A missing item;
  • A damaged product; or
  • A product having a manufacturing or other eligible defect,

the customer should notify Hap & Hope within the applicable period specified in the Return, Exchange & Refund Policy.

Subject to verification, the customer may be eligible for replacement, exchange or refund, as applicable.

Nothing in this Shipping Policy is intended to restrict any consumer rights or remedies available under applicable law.

11. Loss or Damage During Transit

Once an order has been handed over to the logistics partner, delivery is carried out through the relevant courier network. In case of loss, damage or other transit-related issues, Hap & Hope will coordinate with the logistics partner and take reasonable steps to resolve the issue.

Customers should cooperate by providing any information or evidence reasonably required for investigation.

12. International Shipping

Hap & Hope currently does not offer international shipping.

Orders are presently accepted for delivery within India only.

13. Shipping Policy and Refund Policy

This Shipping & Delivery Policy should be read together with the HAP & HOPE – Return, Exchange & Refund Policy.

The applicable policy will depend on the circumstances of the order, including cancellation, failed delivery, damaged products, defective products, wrong products and eligible returns.

14. Changes to this Policy

Hap & Hope may update or modify this Shipping & Delivery Policy from time to time to reflect changes in our operations, logistics arrangements, applicable laws or business requirements.

The updated version will be published on Hapandhope.com with the revised “Last Updated” date.

 

15. Contact Us

For shipping or delivery-related queries, customers may contact:

HAP & HOPE – Threads of Happiness
Legal Entity: RNB FASHION LLP
Email: info@hapandhope.com
WhatsApp: +91 9995668494
Website: Hapandhope.com

Address: RNB FASHION LLP, Trade name: HAP AND HOPE Threads of happiness, bearing Limited Partnership Identification Number (LLPIN) ABA-7194, having its registered office at KADAYIKKAL TOWER, ALINCHUVAD, TIRUR, MALAPPURAM-676101, KERALA, INDIA

 

Last Updated: 22-09-2026