Terms of service

TERMS OF SERVICE

Last Updated: [01-12-2025]

Welcome to Hap & Hope.
This website is operated by RNB Fashion LLP, Kottakkal Road, Alinchuvadu, Tirur, Malappuram, Kerala - 676101, India. Throughout the site, the terms “we”, “us”, and “our” refer to Hap & Hope.

Hap & Hope offers this website — including all information, tools, and services available — to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here (“Terms of Service”, “Terms”).

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website.
If you do not agree to all the Terms of this agreement, you may not access the website or use any services.

Any new features or tools added to the current site shall also be subject to these Terms of Service. We reserve the right to update, change, or replace any part of these Terms by posting updates on this page. Your continued use constitutes acceptance of such changes.

SECTION 1 – ELIGIBILITY & ACCEPTANCE OF TERMS

By agreeing to these Terms, you represent that:

1. You are at least 18 years of age, or the age of majority in your state or province of residence.
2. If you are under 18, you are accessing the website under the guidance of a parent or legal guardian.
3. You will provide accurate, complete, and up-to-date information whenever required.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction, including copyright laws.
A breach of any Term will result in immediate termination of your access to our Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted over various networks and adapted to meet technical requirements.
Credit card data is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our Service without express written permission.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated. Material on this site is for general information only and should not be relied on as the sole basis for decision-making.

Certain historical information may be included for reference only.
We reserve the right to modify the content of this site at any time but have no obligation to update any information.

SECTION 4 – PRODUCTS, SERVICES & PRICING

1. All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
2. Prices, product descriptions, and availability may change without notice.
3. We make every effort to display product colors accurately, but variations may occur due to device screens.
4. Certain products or services may have limited quantities and are subject to our Return & Refund Policy.
5. We reserve the right to limit the sales of products to any person, geographic region, or jurisdiction.
6. We reserve the right to discontinue any product at any time.
7. We do not warrant that product quality will meet your expectations or that any service errors will be corrected.

SECTION 5 – ORDER PROCESSING & PAYMENTS

By placing an order, you agree to purchase the selected products at their listed price.

Order Confirmation

Upon placing an order, you will receive an email or SMS confirming the details.

Order Cancellation

We reserve the right to cancel orders that:

• Are placed with inaccurate information
• Appear fraudulent
• Contain pricing or stock errors
• Exceed purchase limits

We may contact you via email, SMS, or phone to notify you of such changes.

Payments

Payments are securely processed through trusted third-party payment gateways such as Razorpay, PayU, or Shopify Payments.

Cash on Delivery (COD)

• Available only for select pin codes
• Subject to order value limits
• Must comply with our Shipping Policy

SECTION 6 – SHIPPING, DELIVERY & LOGISTICS

Shipping timelines, methods, and charges are described in our Shipping Policy.

While we strive to deliver orders on time, delays may occur due to:

• Logistics partner issues
• Natural disasters
• Political disturbances
• Unforeseen operational challenges

We are not liable for delays beyond our control.

SECTION 7 – RETURNS, EXCHANGES & REFUNDS

Returns, exchanges, and refunds are governed strictly by our Return & Refund Policy.

Only eligible products returned in original condition will be accepted.

SECTION 8 – ACCOUNT CREATION & SECURITY

If you create an account:

• You must maintain the confidentiality of your login credentials.
• You are responsible for all activities performed under your account.
• You must notify us immediately of any unauthorized use.

We may suspend or terminate accounts involved in:

• Policy violations
• Fraudulent behavior
• Abusive practices

SECTION 9 – THIRD-PARTY TOOLS & LINKS

We may provide access to third-party tools and websites over which we have no control.

You acknowledge that:

• These tools are provided “as is” without warranties
• We are not liable for issues arising from their use
• You must review third-party terms and policies before engaging

We are not responsible for damages, purchases, or interactions made through third-party websites.

SECTION 10 – USER COMMENTS, FEEDBACK & SUBMISSIONS

If you send us comments, ideas, suggestions, or creative submissions, you agree that we may:

• Edit
• Copy
• Publish
• Distribute
• Translate
• And use them in any medium without restriction

We are under no obligation:

1. To maintain comments in confidence
2. To pay compensation
3. To respond

You agree that your comments will not violate any third-party rights or contain unlawful, abusive, or harmful material.

SECTION 11 – PERSONAL INFORMATION

Your submission of personal information through the site is governed by our Privacy Policy available on our website.

SECTION 12 – ERRORS, INACCURACIES & OMISSIONS

Occasionally, our site may contain errors related to:

• Product descriptions
• Pricing
• Promotions
• Shipping charges
• Availability

We reserve the right to correct such errors and cancel orders affected by them.

SECTION 13 – PROHIBITED USES

You are prohibited from using the site:

• For unlawful purposes
• To solicit unlawful acts
• To violate laws or regulations
• To infringe on intellectual property rights
• To harass, harm, or abuse others
• To provide false information
• To upload viruses, malware, or harmful code
• To track or collect others’ personal data
• To spam, phish, crawl, or scrape
• To interfere with security features

Violation may result in immediate termination of your services.

SECTION 14 – DISCLAIMER OF WARRANTIES

We do not guarantee that:

• The service will be uninterrupted, secure, or error-free
• Results obtained from using the service will be accurate
• The service will meet your expectations

All services and products are provided “as is” without warranties of any kind.

SECTION 15 – LIMITATION OF LIABILITY

In no event shall Hap & Hope, its employees, directors, or affiliates be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, savings, or data
• Replacement costs
• Damages arising from use of the website or products

Where certain jurisdictions do not allow such exclusions, our liability is limited to the maximum extent permitted by law.

SECTION 16 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Hap & Hope, its owners, directors, employees, partners, affiliates, and suppliers from any claims arising out of:

• Breach of these Terms
• Violation of any laws
• Infringement of third-party rights

SECTION 17 – SEVERABILITY

If any part of these Terms is found unlawful or unenforceable, the remaining provisions will continue to remain valid and enforceable.

SECTION 18 – TERMINATION

These Terms remain effective unless terminated by either you or us.
You may terminate by ceasing use of our website.

We may terminate your access without notice if:

• You violate any terms
• We suspect misuse or fraudulent activity

All obligations incurred prior to termination shall survive termination.

SECTION 19 – ENTIRE AGREEMENT

These Terms, along with any policies posted on this site, constitute the entire agreement between you and Hap & Hope.

Any ambiguities shall not be interpreted against the drafting party.

SECTION 20 – GOVERNING LAW

These Terms and any related agreements are governed by the laws of India.
Disputes shall be subject to the exclusive jurisdiction of the courts in Kerala, India.

SECTION 21 – CHANGES TO TERMS OF SERVICE

We reserve the right to update or modify these Terms at any time.
It is your responsibility to review this page periodically.

Continued use of the site following changes constitutes acceptance of the updated Terms.

 

SECTION 22 – CONTACT INFORMATION

For questions regarding these Terms of Service, contact us:

Hap & Hope
Email: info@hapandhope.com
Phone / WhatsApp: +91 9995668494
Website: www.hapandhope.com
Address: Door No 199/D, Hap & Hope Private Limited, Kottakkal Road, Alinchuvadu, Tirur, Malappuram, Kerala - 676101, IN