Terms of service

HAP & HOPE – TERMS OF SERVICE

Trade Name: HAP & HOPE – Threads of Happiness
Legal Entity: RNB FASHION LLP
Website: www.hapandhope.com
Last Updated: 22-09-2026

1. INTRODUCTION

Welcome to HAP & HOPE – Threads of Happiness (“Hap & Hope”, “we”, “us” or “our”). This website, www.hapandhope.com (“Website”), is operated by RNB FASHION LLP, having its registered/principal office at:

RNB FASHION LLP, Trade name: HAP AND HOPE Threads of happiness, bearing Limited Partnership Identification Number (LLPIN) ABA-7194, having its registered office at KADAYIKKAL TOWER, ALINCHUVAD, TIRUR, MALAPPURAM-676101, KERALA, INDIA

These Terms of Service (“Terms”) govern your access to and use of the Website and any products, services, features or facilities made available through the Website (“Services”). By accessing, browsing or using the Website, creating an account, placing an order or otherwise using our Services, you agree to be bound by these Terms and the policies referred to in these Terms.

Please read these Terms carefully before using the Website.

If you do not agree with these Terms, you should not use the Website or place an order through it.

2. DEFINITIONS

For the purpose of these Terms:

“Customer”, “you” or “your” means any person who accesses the Website, creates an account, purchases products or otherwise uses the Services.

“Products” means clothing, accessories and other products offered for sale through the Website.

“Order” means a request placed by a customer to purchase Products through the Website.

“Policies” means the Privacy Policy, Shipping & Delivery Policy, Return & Exchange Policy, Cancellation & Refund Policy and other policies displayed on the Website.

“Website” means www.hapandhope.com and any associated webpages, applications or digital interfaces operated by Hap & Hope.

3. ELIGIBILITY

You may use the Website if you are legally competent to enter into a contract under applicable Indian law. Customers below the age of majority should access or use the purchasing facilities of the Website through their parent or lawful guardian. By placing an order, you represent that:

  • The information provided by you is true, accurate and complete;
  • You have the legal capacity to make the purchase;
  • The billing and delivery information provided is accurate;
  • You will use the Website only for lawful purposes.

Hap & Hope reserves the right to refuse, restrict or cancel an order where there are reasonable grounds to believe that the transaction involves fraud, misuse, inaccurate information or violation of these Terms.

4. WEBSITE USE

You agree to use the Website only for lawful purposes. You shall not:

  • Attempt to gain unauthorised access to the Website;
  • Interfere with Website security;
  • Introduce viruses, malware or harmful code;
  • Attempt to disrupt Website operations;
  • Use automated systems to scrape or extract Website content without permission;
  • Use another person's account without authorisation;
  • Submit false or misleading information;
  • Use the Website for fraudulent transactions;
  • Circumvent Website security or access restrictions.

We may suspend or restrict access where we reasonably believe that the Website is being misused or these Terms are being violated.

5. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, sizes, colours, specifications and other information displayed on the Website are accurate. However:

  • Actual colours may vary depending on your device or screen settings;
  • Minor variations may occur due to photography, lighting or manufacturing;
  • Product measurements may have reasonable manufacturing variations;
  • Product availability may change without prior notice.

The photographs displayed on the Website are intended to provide a representation of the Products and may not always exactly reproduce the actual colour or appearance.

 

6. PRODUCT AVAILABILITY

All Products are subject to availability. A Product displayed on the Website does not necessarily guarantee that the Product will remain available until an order is successfully accepted. We reserve the right to:

  • Limit quantities;
  • Discontinue Products;
  • Correct stock information;
  • Restrict purchases where reasonably necessary;
  • Cancel an order where the Product is unavailable.

Where an order is cancelled due to non-availability after payment has been received, the applicable amount paid for the cancelled Product will be refunded in accordance with our Refund Policy.

7. PRICES AND TAXES

All prices displayed on the Website shall be in Indian Rupees (INR). Unless otherwise stated, applicable taxes shall be displayed as required by law. Shipping or delivery charges, where applicable, will be displayed before completion of the order. We reserve the right to change prices at any time. However, changes in price will not affect an order that has already been accepted, except where cancellation is permitted under these Terms due to an obvious pricing or technical error. Discounts, promotional offers and coupon codes may be subject to separate terms and conditions.

8. PLACING AN ORDER

You may place an order by selecting the Products you wish to purchase and completing the checkout process. Before placing an order, you should verify:

  • Product;
  • Size;
  • Colour;
  • Quantity;
  • Billing information;
  • Delivery address;
  • Contact number;
  • Payment details;
  • Applicable delivery charges.

After an order is placed, you may receive an order acknowledgement through email, SMS, WhatsApp or other communication channels. An order acknowledgement confirms receipt of the order and does not necessarily constitute final acceptance of the order.

9. ORDER ACCEPTANCE

An order shall be treated as accepted subject to successful payment/authorisation, Product availability, delivery feasibility and other applicable conditions. Hap & Hope reserves the right to cancel or reject an order where:

  • The Product is unavailable;
  • There is an obvious pricing or technical error;
  • The Customer has provided incorrect or incomplete information;
  • The transaction appears fraudulent or suspicious;
  • Multiple orders appear to be placed for unauthorised resale or misuse;
  • The order violates applicable purchase limits;
  • Delivery to the provided address is not reasonably possible;
  • The order appears to involve misuse of promotional benefits;
  • Required payment is not successfully completed.

If payment has already been received for an order cancelled by Hap & Hope, the applicable amount will be refunded through the original or appropriate payment method, subject to applicable law and the Refund Policy.

10. PAYMENT

Payments may be processed through authorised third-party payment service providers, including Razor pay, PayU or other payment providers made available on the Website. Customers must provide accurate payment and billing information. Hap & Hope does not ordinarily store complete payment-card credentials on its own servers. Payment transactions may be subject to the terms, conditions and privacy policies of the relevant payment service provider. We are not responsible for delays or failures caused solely by a third-party payment service provider, bank or payment network, subject to applicable law.

11. CANCELLATION OF ORDERS

Customers may request cancellation of an order subject to the cancellation conditions specified in our Cancellation & Refund Policy. Once an order has been dispatched, cancellation may no longer be possible. If cancellation is accepted after payment, the refund will be processed in accordance with the applicable Refund Policy. Hap & Hope may cancel an order in accordance with these Terms were reasonably necessary.

12. SHIPPING AND DELIVERY

Shipping methods, estimated delivery timelines, applicable charges and serviceable locations are described in our Shipping & Delivery Policy.

Delivery timelines are estimates and may be affected by:

  • Logistics partner delays;
  • Weather conditions;
  • Natural disasters;
  • Public disturbances;
  • Government restrictions;
  • Transportation disruptions;
  • Incorrect or incomplete address information;
  • Customer unavailability;
  • Other circumstances beyond our reasonable control.

Hap & Hope will take reasonable steps to assist customers in resolving delivery issues.

13. CUSTOMER RESPONSIBILITY FOR DELIVERY

Customers are responsible for providing:

  • Correct name;
  • Complete delivery address;
  • Correct PIN code;
  • Valid mobile number;
  • Other information reasonably required for delivery.

Hap & Hope shall not be responsible for delivery failure caused by incorrect or incomplete information provided by the Customer, subject to applicable consumer rights and law.

14. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges and refunds are governed by the applicable Return, Exchange & Refund Policy displayed on the Website.

Eligibility may depend upon:

  • Product category;
  • Return period;
  • Product condition;
  • Original tags and packaging;
  • Proof of purchase;
  • Reason for return;
  • Whether the Product is specifically excluded from return/exchange.

Customers must follow the prescribed return procedure. Products returned without complying with the applicable policy may be rejected where legally permissible. Nothing in this clause shall restrict any mandatory rights available to consumers under applicable law.

15. WRONG, DAMAGED OR DEFECTIVE PRODUCTS

If you receive a wrong, damaged or defective Product, you should notify Hap & Hope within the period specified in the applicable Return & Refund Policy.

Where appropriate, we may request:

  • Photographs or videos;
  • Order details;
  • Packaging information;
  • Product photographs;
  • Other reasonable information required to investigate the issue.

Where the claim is verified and accepted, the appropriate remedy may include replacement, exchange, repair where applicable, refund or another remedy permitted under applicable law.

16. PROMOTIONAL OFFERS AND COUPONS

Promotional offers, discounts and coupon codes may be subject to specific terms. Unless otherwise stated:

  • Offers cannot be exchanged for cash;
  • Offers cannot be combined where prohibited;
  • One or more offers may be subject to minimum purchase requirements;
  • Coupons may have expiry dates;
  • Certain Products may be excluded;
  • Promotional benefits may not be transferable.

Hap & Hope reserves the right to withdraw or modify an offer were reasonably necessary, subject to applicable law.

17. CUSTOMER ACCOUNTS

Customers may be permitted to create an account. You are responsible for:

  • Providing accurate information;
  • Maintaining the confidentiality of login credentials;
  • Keeping account information updated;
  • Preventing unauthorised access;
  • Informing us promptly of suspected unauthorised use.

You must not use another person's account without proper authorisation. Hap & Hope may suspend or restrict an account where there is reasonable evidence of fraud, misuse, abuse or violation of these Terms.

18. INTELLECTUAL PROPERTY

All content appearing on the Website, including but not limited to:

  • Logos;
  • Brand names;
  • Product photographs;
  • Designs;
  • Graphics;
  • Text;
  • Videos;
  • Images;
  • Website layout;
  • Software;
  • Trademarks;
  • Copyrighted material;

is owned by or licensed to Hap & Hope or its respective rights holders unless otherwise stated. You may not reproduce, copy, modify, distribute, sell, publish or commercially exploit Website content without prior written permission. Unauthorised use may constitute infringement of applicable intellectual-property rights.

19. CUSTOMER REVIEWS AND USER CONTENT

Where the Website permits reviews, comments, photographs, feedback or other user-generated content, you agree that such content:

  • Is truthful to the best of your knowledge;
  • Does not infringe third-party rights;
  • Does not contain unlawful, defamatory, abusive or misleading material;
  • Does not contain malware or harmful code;
  • Does not disclose another person's confidential information without authority.

You grant Hap & Hope a non-exclusive, royalty-free right to use, reproduce, display or publish content voluntarily submitted by you for the purposes permitted under the applicable Website terms and permissions. Hap & Hope reserves the right to remove content that violates applicable law or Website policies.

20. CUSTOMER FEEDBACK

Feedback, suggestions and ideas provided by customers may be used by Hap & Hope for improving its Products and Services. We are not required to provide monetary compensation for general feedback unless expressly agreed otherwise. Nothing in this clause authorises us to misuse personal information contrary to our Privacy Policy or applicable law.

21. PERSONAL INFORMATION

Personal information collected through the Website will be handled in accordance with the Hap & Hope Privacy Policy.

The Privacy Policy explains:

  • What information we collect;
  • How information is used;
  • How information may be shared;
  • Cookies and tracking;
  • Data retention;
  • Security measures;
  • Applicable customer rights;
  • Grievance mechanisms.

22. THIRD-PARTY SERVICES

The Website may use third-party services including:

  • Payment gateways;
  • Logistics providers;
  • Hosting providers;
  • Analytics services;
  • Marketing platforms;
  • Communication providers;
  • Other technology service providers.

Third-party services may be governed by their own terms and privacy policies.

Hap & Hope will not be responsible for matters solely attributable to a third party, except to the extent liability cannot lawfully be excluded.

23. THIRD-PARTY LINKS

The Website may contain links to third-party websites. Such links are provided for convenience. Hap & Hope does not control third-party websites and is not responsible for their content, security or privacy practices. Customers should review the terms and privacy policies applicable to third-party websites before using them.

24. PROHIBITED ACTIVITIES

You shall not use the Website for:

  • Fraudulent transactions;
  • Fake orders;
  • Unauthorised resale;
  • Payment manipulation;
  • Misuse of coupons or promotions;
  • Abuse of return/refund facilities;
  • Identity theft;
  • Unauthorised access;
  • Hacking;
  • Malware distribution;
  • Scraping or data extraction without permission;
  • Harassment or abuse;
  • Intellectual-property infringement;
  • Collection of another person's personal data without authority;
  • Any unlawful activity.

Hap & Hope may take appropriate action against suspected misuse, including cancellation of orders, restriction of accounts, recovery of losses were legally permissible and reporting to appropriate authorities.

25. FRAUD PREVENTION

To protect customers and the business, Hap & Hope may undertake reasonable verification of orders and transactions.  Where an order is identified as potentially fraudulent or suspicious, we may:

  • Request additional verification;
  • Contact the Customer;
  • Hold processing temporarily;
  • Cancel the order;
  • Restrict certain payment options;
  • Restrict account access;
  • Report suspected unlawful activity where appropriate.

Such measures will be implemented subject to applicable law.

26. ACCURACY OF INFORMATION

We make reasonable efforts to maintain accurate information on the Website. However, errors may occasionally occur relating to:

  • Product descriptions;
  • Product availability;
  • Pricing;
  • Offers;
  • Discounts;
  • Shipping charges;
  • Delivery estimates;
  • Technical information.

Where a material error is identified, Hap & Hope may take reasonable steps to correct it. If an order is materially affected by an obvious error, we may contact the Customer and provide an appropriate remedy, including cancellation and refund where applicable.

27. WEBSITE AVAILABILITY

We seek to maintain the Website in an accessible and functional condition. However, temporary interruption may occur because of:

  • Maintenance;
  • Technical problems;
  • Server issues;
  • Cybersecurity incidents;
  • Internet/network failures;
  • Third-party service failures;
  • Circumstances beyond our reasonable control.

We do not guarantee uninterrupted availability of the Website. Nothing in these Terms excludes liability that cannot legally be excluded.

28. DISCLAIMER

To the extent permitted by applicable law, the Website and its general content are provided for informational and commercial purposes.

Hap & Hope does not guarantee that the Website will always be:

  • Available;
  • Error-free;
  • Completely secure;
  • Free from technical interruptions.

Nothing in these Terms excludes or limits statutory consumer rights, warranties or remedies that cannot legally be excluded or restricted.

 

29. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Hap & Hope shall not be liable for indirect or consequential losses arising solely from matters beyond our reasonable control. However, nothing in these Terms shall:

  • Exclude liability that cannot be excluded under Indian law;
  • Restrict mandatory consumer rights;
  • Exclude liability for fraud or wilful misconduct where such exclusion is legally impermissible;
  • Prevent a customer from exercising statutory remedies.

Any limitation of liability shall be interpreted subject to applicable Indian law.

30. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify Hap & Hope against third-party claims, losses or liabilities arising directly from:

  • Your material breach of these Terms;
  • Your unlawful use of the Website;
  • Your fraudulent activity;
  • Your infringement of third-party intellectual-property rights;
  • Your unauthorised use of another person's account or information.

This clause shall not require a Customer to indemnify Hap & Hope for matters caused by Hap & Hope's own unlawful conduct or negligence.

31. SUSPENSION AND TERMINATION

We may restrict, suspend or terminate access to the Website or an account where reasonably necessary due to:

  • Material breach of these Terms;
  • Fraudulent activity;
  • Unauthorised access;
  • Abuse of the Website;
  • Security risks;
  • Unlawful activity;
  • Repeated misuse of Services.

Where appropriate and legally required, we may provide notice before taking such action. Termination shall not affect rights or obligations that arose before termination.

32. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions shall continue to operate to the extent permitted by law. The invalid provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where legally permissible.

33. ENTIRE AGREEMENT

These Terms, together with the policies expressly incorporated into them, constitute the terms governing your use of the Website and Services.

These Terms shall be read together with:

  • Privacy Policy;
  • Shipping & Delivery Policy;
  • Cancellation Policy;
  • Return & Exchange Policy;
  • Refund Policy;
  • Other applicable Website policies.

In case of inconsistency between these Terms and a mandatory statutory consumer protection requirement, the applicable law shall prevail.

34. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of India.

Nothing in these Terms shall restrict a consumer from exercising any mandatory right to approach a consumer commission, court or other authority having jurisdiction under applicable law. Subject to the above and applicable law, disputes may be subject to the jurisdiction of the competent courts having jurisdiction over the matter.

35. CHANGES TO THESE TERMS

Hap & Hope may update these Terms from time to time due to:

  • Changes in law;
  • Changes in Products or Services;
  • Changes in business practices;
  • Changes in technology;
  • Regulatory requirements.

The updated version will be published on the Website with a revised “Last Updated” date. Changes will generally apply prospectively. Terms applicable to an order already accepted by Hap & Hope shall not be changed retrospectively in a manner that unlawfully prejudices the Customer.

 36. GRIEVANCE REDRESSAL

If you have a complaint regarding an order, Product, payment, delivery, return, refund, account or Website service, you may contact us through the grievance/contact details provided below.

Designation: Ecommerce Executive
Email: info@hapandhope.com
Phone/WhatsApp: +91 9995668494
Address: RNB FASHION LLP, Trade name: HAP AND HOPE Threads of happiness, bearing Limited Partnership Identification Number (LLPIN) ABA-7194, having its registered office at KADAYIKKAL TOWER, ALINCHUVAD, TIRUR, MALAPPURAM-676101, KERALA, INDIA

Complaints will be handled in accordance with applicable law and our internal grievance-redressal procedure.

37. CONTACT INFORMATION

For questions relating to these Terms or our Services, please contact:

RNB FASHION LLP
Trade Name: HAP & HOPE – Threads of Happiness

Email: info@hapandhope.com
Phone / WhatsApp: +91 9995668494
Website: www.hapandhope.com
Address: RNB FASHION LLP, Trade name: HAP AND HOPE Threads of happiness, bearing Limited Partnership Identification Number (LLPIN) ABA-7194, having its registered office at KADAYIKKAL TOWER, ALINCHUVAD, TIRUR, MALAPPURAM-676101, KERALA, INDIA

38. EFFECTIVE DATE

Effective Date: 22-09-2026
Last Updated: 22-09-2026

By accessing or using the Website, you acknowledge that you have had an opportunity to read and understand these Terms and the policies incorporated into them.

HAP & HOPE – Threads of Happiness
RNB FASHION LLP